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Privacy Policy

Wishope Privacy Policy

Last Updated: 10/17/2024

Who We Are

Welcome to Wishope. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information, whether through your use of our website, Wishope.org, or SMS communications via our third-party service provider, RingCentral.

What Personal Data We Collect and Why We Collect It

Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

Gravatar: An anonymized string (hash) of your email address may be provided to the Gravatar service. Their privacy policy is available here. After comment approval, your profile picture will be visible in the context of your comment.

Media
If you upload images to our website, avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the site.

SMS Communication

We may collect personal information when you opt-in to receive SMS messages from Wishope. SMS communications are used to provide updates, reminders, and other important information related to our substance use and mental health treatment services, as well as internal communications. By providing your phone number and consenting to receive SMS communications, you agree to the following:

  • Phone Number: Collected to deliver SMS messages.
  • Message Content: These may include scheduling reminders, task management updates, vendor communications, or other service-related information.
  • Opt-Out and Opt-In: You may opt out of SMS messages at any time by replying “STOP” to any message. To opt back in, reply “START.” You will receive a confirmation message after each action.
  • Help: If you require assistance or additional information, you can reply “HELP” to any message for support.

We obtain consent for SMS communication through various methods, including:

  • Verbal Consent: During calls on our recorded RingCentral lines, we request verbal consent for communication via SMS or email.
  • Website Forms: You may provide your phone number and opt-in through a checkbox agreeing to receive SMS updates.
  • Double Opt-In: After entering your number, we confirm consent via SMS (e.g., “Reply YES to confirm”).
  • Text-to-Join: Texting a keyword (e.g., “JOIN”) also acts as consent.

Example SMS Messages

  1. “Sorry we missed your call. Feel free to call us back at your convenience.”
  2. “Good afternoon, I’ve sent an offer letter to your personal email. Please reach out with any questions.”
  3. “Thank you, we have received your message. We will call you back shortly.”

Subscriber Opt-In and Opt-Out Messaging

We adhere to mobile carrier regulations and support opt-in, opt-out, and help keywords:

  • Opt-In Keywords: Reply “START” to receive SMS messages.
  • Opt-Out Keywords: Reply “STOP” to any message to stop receiving SMS communications.
  • Opt-Out Confirmation: (e.g., “Hi [Name], we’re sorry to see you go! You have successfully opted out of receiving SMS messages. If you change your mind, reply ‘START’ to opt back in.”)
  • Help Keywords: Reply “HELP” to receive assistance (e.g., “Thank you for contacting Wishope. We will be in touch soon to help.”).

Message and Data Rates
Message and data rates may apply depending on your carrier.

Cookies

If you leave a comment, you may opt-in to save your name, email address, and website in cookies for convenience.
A temporary cookie will be set to check if your browser accepts cookies when you visit our login page. It is discarded when you close your browser.
When you log in, we save several cookies for login and screen preferences.
Editing or publishing an article stores a cookie indicating the post ID, expiring after a day.

How We Use Your Information

  • For SMS Communication:
    To send you updates, promotional offers, and other important information.
    To analyze the effectiveness of campaigns and improve services.
    To provide customer support and comply with legal obligations.

  • For Website Interaction:
    To streamline your experience, track user activity, and manage content interaction.

Who We Share Your Data With

We do not sell, trade, or otherwise transfer your personal information, except in the following cases:

  • Third-Party Providers: Information may be shared with providers like RingCentral to deliver SMS services.
  • Legal Compliance: Data may be disclosed if required by law or to protect public safety.

How Long We Retain Your Data

Comments and their metadata are retained indefinitely.
If you register on our website, we store your information in your user profile. You can view, edit, or delete your data at any time, except for the username.
SMS-related information is stored for as long as necessary to provide services and comply with legal obligations.

Your Rights Over Your Data

You may request:

  • An exported file of the personal data we hold, including any data you provided.
  • Erasure of your personal data, unless required for administrative, legal, or security reasons.

How We Protect Your Data

We take reasonable measures to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

Contact Information

If you have any questions about your privacy, please contact us at:

Email: hello@wishope.org
Phone: 1-844-WISHOPE
Address: 223 Wisconsin Ave Waukesha, WI 53186

Additional Information

  • Data Breach Procedures: We have protocols in place to respond to data breaches, ensuring timely resolution and communication with affected users.
  • Third-Party Data: We may receive data from third-party services, and this data will be used in accordance with this policy.
  • Automated Decision Making: We do not employ automated decision-making or profiling that significantly affects users.
  • Industry Disclosure: Our policies are aligned with applicable industry regulations to ensure compliance.

Changes to This Privacy Policy

We may update this Privacy Policy as needed. Changes will be indicated by the “Last Updated” date. Please review this policy periodically for updates.